Returns, Refunds & Exchanges

At Online Party Supplies Australia, we aim to deliver the very best products at low prices every day. We understand that there may come a time when you need to return a purchase from us, and we want to make the returns process as simple and easy as possible for you.

We want you to be delighted with your purchase from Online Party Supplies Australia. If you're unhappy with your order or have received a damaged or incorrect item, please get in touch with our customer support team within 5 days of receiving your order.

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, Online Party Supplies can’t offer you a refund or exchange.

Return shipping costs may apply and will be the customer's responsibility unless the return is due to an error on our part.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original, undamaged packaging. 

Several types of goods are exempt from being returned such as perishable goods, food, costumes, and wigs cannot be returned.

To complete your return, Online Party Supplies requires a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

REFUNDS (if applicable)

Once your return is received and inspected, Online Party Supplies will email you to notify you that we have received your returned item. Online Party Supplies will also email you to let you know whether your refund has been approved or rejected.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

Please note that shipping costs are non-refundable. However, if the return is due to an error on our part, we will cover the return shipping costs.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your original payment account again (i.e. Bank, AfterPay, PayPal, etc.)

Next, contact your original payment method provider. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven't received your refund, please contact us at sales@onlinepartysupplies.com.au.

EXCHANGES (if applicable)

Online Party Supplies only replaces items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@onlinepartysupplies.com.au and send your item to:

Online Party Supplies Australia, Unit 5, 62 Johnston Street, Southport, QLD 4215 Australia.

DAMAGED OR INCORRECT ITEMS:

If you have received a damaged or incorrect item, please contact us immediately. We may request photos or other documentation to assess the issue. We will arrange for a replacement or refund, including any applicable shipping costs.

SHIPPING

To return your product, you should mail it to:

Online Party Supplies Australia, Unit 5, 62 Johnston Street, Southport, QLD 4215 Australia.

To return your item, you will be responsible for paying the shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on where you live.

Online Party Supplies Australia reserves the right to change these terms and conditions without notice.

If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. Your satisfaction is our top priority!