Returns, Refunds & Exchanges


Our return & refund policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately Online Party Supplies can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. If returned items are not fit for resale, you will be issued with a store credit in lieu of a cash refund.

Several types of goods are exempt from being returned such as perishable goods, food, costumes, wigs and sale items cannot be returned.

To complete your return, Online Party Supplies requires a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery.

REFUNDS (if applicable)
Once your return is received and inspected, Online Party Supplies will send you an email to notify you that we have received your returned item. Online Party Supplies will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
Online Party Supplies only replaces items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
Online Party Supplies Australia
41 Rapallo Avenue Surfers Paradise, Gold Coast QLD 4217, Australia.

To return your product, you should mail your product to:
Online Party Supplies Australia
41 Rapallo Avenue Surfers Paradise, Gold Coast QLD 4217, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Online Party Supplies don’t guarantee that we will receive your returned item.

Online Party Supplies Australia reserves the rights to make changes to these terms and conditions without notice.


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