CONTACT US

We are always happy to hear from you and are available to answer your questions or queries during our warehouse hours of 9:30am to 4.00pm Monday to Thursday, and 9.30am until 2.00pm on Fridays (AEST). 

As an online store, we do not allow for in warehouse browsing. 

Some of the more common questions and answers are below and may address your query without the need to inquire.

BY EMAIL: sales@onlinepartysupplies.com.au

BY MAIL: Unit 16/10 Enterprise Street, Molendinar, QLD 4214 Australia.

BY PHONE: 0468.330.868

LOCAL PICK UP IS ALSO AVAILABLE. SIMPLY SELECT THIS OPTION DURING CHECKOUT, AND YOU WILL BE NOTIFIED ONCE YOUR ORDER IS READY FOR COLLECTION.

Alternatively, please drop us a line below, and we’ll get back to you in lightning speed.

Happy shopping at Online Party Supplies Australia.

COMMON QUESTIONS

Can I come into the warehouse to browse?
As an online supply warehouse, we do not have items on display and marked as a brick and mortar store. This allows us to keep our prices low and our product quality high. Though in the past we did allow for this interaction, unfortunately the actions of some affected the many, and we chose to stay true to our name and remain an Online Party Supplier. 

How long will postage take?
There is a delivery calculator located at the top of each page. Simply type in your postcode for an estimated delivery date in line with Australia Post.

Does Online Party Supplies have stores located in other states of Australia?
No, though we do not have stores anywhere other than the Gold Coast, we can ship your order anywhere Australia Post can deliver. Need it fast? Express Post is the best option with delivery within 1-3 business days, depending on your location.

Does Online Party Supplies inflate balloons?
Unfortunately, as we use Australia Post for all deliveries, if we inflated balloons, they would be deflated by the time they arrived. As helium is also classed as a dangerous good, we do not sell helium tanks out of safety concerns. All balloons are dispatched uninflated and require inflation prior to the event.

I forgot to add something to my order; can I add it before it is dispatched?
Of course! Simply send a message below with your order number, the item name, and the quantity you require. If possible, we'll have this added and send an invoice directly to the email address you provided. Saving you the extra postage.

If your order has already been dispatched, we cannot add to the order, as it would already be in the hands of Australia Post and alterations would be impossible. In these cases, send us a quick message, and we'll provide a promotional code to help you out.

What are your opening hours?
Our warehouse hours are from 9.30am until 4.00pm Monday to Thursday, and 9.30am until 2.00pm on Friday. We are not open on weekends or public holidays (National or Queensland).

I've placed a "Local Pick Up" order; when can I collect it?
Your order will need to be picked and packed prior to notification being sent of its availability for collection. Once you have received an email advising that the order is ready for collection, we appreciate being advised when you're available to collect. However, if you have received this message and you're available within our warehouse hours, please feel free to come in and collect.
If you have not yet received this notification, the order may still be in the picking stage. 
If your order was placed outside of our operating hours, please understand that your order will not be available at opening the next business day. Please await the notification email prior to collecting.

Can I send somebody else to collect my "Local Pick Up" order?
Absolutely! So long as they know your name and order number, we're happy to pass on your order. The chances of a random person knowing both your order number and name are extremely slim, so we trust that you had a hand in the matter.

How to fix a mistake with my order?
Regrettably and honestly, mistakes can happen. We're not proud of it if it happens, yet we're only human too. As a small family-run business, we do our best to ensure that the correct items are sent and that the order arrives in the same condition it was dispatched in. We're not a big corporation, and we do actually care about each and every customer and their experience.
If you feel that something isn't right, please send us a message, and we will do our best to rectify the matter.